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| Questions regarding PsorCare |
| For questions related to PsorCare and its use, click here. |
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Questions regarding payment |
| My payment using Visa/MasterCard was unsuccessful |
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When making payments using credit card, please ensure that your bank has authorized you to make online purchases. Some banks, such as Bank Islam, will not allow you to make online purchases unless you inform them of the amount and website address first.
There is a new security system currently being practiced by some banks where a "secure code" is required before an online payment can be made. These banks include HSBC, Bank Islam, CIMB, Hong Leong, Alliance Bank and Public Bank. Please go to your bank's website in order to obtain the secure code. The whole process takes about 2 minutes. |
| Is the online payment option secure? |
Yes, you will be directed to a secure payment gateway handled by http://www.netbuilder.com.my. Phyto-Medicare will not store nor have access to your credit card information. |
| Can I use online banking to make payment? |
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Yes, continue shopping as usual and when making payment, simply click on the FPX option and then select the bank of your choice. The link will take you directly to your online banking service. Banks for this service include CIMBclicks, Hong Leong Bank, Public Bank, Bank Islam, and MayBank2u.
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To avoid payment failure, make your payment using INTERNET EXPLORER. Mozilla Firefox, Chrome, and other browsers may create security issues.
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Please ensure your pop-up blocker is off or you will keep getting error messages when making payment. In Internet Explorer, go to TOOLS --> Pop-Up Blocker --> Turn off Pop-Up Blocker.
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Questions regarding your purchases |
| When will my order be sent out? |
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Purchases made before 12 noon will be sent out on the same day. Purchases made after 12 noon will be sent out the next business day. We will send out an email with your tracking number so that you can trace your order with the post. |
| When will I receive my order? |
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For shipping in Malaysia, we will use Poslaju Services, which means you will probably receive your order the next day after shipment. For international orders, our experience has shown that your shipment will probably arrive in 10 to 14 days, depending on customs in your country. For international shipment, we use Malaysia Airmail with tracking number. |
| How much is shipping and handling fees? |
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Shipping in Peninsular Malaysia is free. Shipping to Sabah and Sarawak is RM10 flat rate. Shipping to other countries, including Brunei and Singapore is RM25 flat rate, regardless of weight and number of items. | | |
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